Making a Complaint Whilst in Vienna

If things do go wrong during your stay in Vienna follow the three C’s rule and stay cool, calm and collected.

Problems with accommodation can usually be resolved by contacting the front desk in your hotel. Be polite but firm and make sure you talk to a person with the authority to put things right. If necessary, ask to speak to the duty or hotel manager. If you’re on a fully escorted tour, problems should be taken up with the company’s local representative. As a last resort use photographs or video footage as evidence and submit a claim for compensation on your return.

Unresolved complaints against a travel agent or tour operator can be referred to an independent arbitration service. Note though, that requests for arbitration won’t apply in respect of physical injury or illness (which are covered separately by personal travel insurance policies).